Company Response Review Report Review
Good but too much and too little

Neal Patel Submitted this review about Ship a Car Direct
Review made Live: 5/24/2018 10:30:00 AM
So going off the fact that this is the easiest and best way to ship your car, especially cross country, there are three things I had slight issues with. I have had experience with other third party companies like Ship-A-Car Direct, and even though they didn’t charge as much, it was complete chaos. These guys have the connections and get things done ASAP. 1- Too costly, for connecting the customer to the trucker they charged me about $200, then I had to pay the trucker the shipping cost. 2- Too many emails!!! I’m a returning, experienced customer, I don’t need 10,000 emails (slightly exaggerated). Just a simple “we got your order”, “we charged the initial deposit to your card”, “we got you and carrier, can you confirm”, “your car has been delivered” 3- After the carrier picks up your car, Ship-A-Car Direct goes like “ok, our job is done, it’s all on you now”. At least think logically that maybe the customer is shipping the car because they have other matters to attend, so why don’t you actually do the worth of your job and make sure the customer is well aware of the status of their car.
Shipment Details
Origin:
Phoenix, Arizona
Pickup:
On Time
Destination:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
656985
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/4/2018 12:07:00 PM
Hello Neal, We appreciate you took time to share a thorough feedback. When you placed your order, we were able to set your expectations regarding the cost of the transport of your vehicle, with which you agreed. We are sorry to hear that you feel we were not helpful enough, please know that we are here for our customers every step of the way and we have our 24/7 hotline you can contact if you have any concerns. We will surely look on how we can improve how we do our service based on your feedback. Glad to know that your car has been delivered safe and sound.