Review Report Review
Satisfactory experience, a bit of a delay

Francesc Puig Submitted this review about Ship a Car Direct
Review made Live: 3/16/2018 12:04:00 AM
The overall experience was fine. I got my car shipped without issues and at a reasonable price, so I am basically satisfied. However, there are a few things that may have improved the overall experience.

In the explanatory videos it is mentioned that there is usually no problem finding a carrier within one or two days notice, sometimes even the same day it is requested, so there is no need to plan far in advance. I placed the order on a Thursday for a pick up on Friday or Saturday as the earliest possible dates. However, the trucking company was not assigned until Monday, and only after increasing the initial price estimate by $100, which involved a 17.4% increase in the amount paid to the carrier (excluding Ship a Car Direct flat rate fee). The car ended up being picked up on Thursday, so almost a week later than requested. Not a big deal in my case, but I wonder if that may be a common practice, providing a lower estimate than what would be realistic for a carrier to accept and just increase the price later on when you are a bit tired of waiting and you just want a carrier to get the job done. Potential customers may want to check whether this issue is commonly cited in the reviews and be aware of it if so.
Shipment Details
Origin:
San Francisco, California
Pickup:
Late
Destination State:
Illinois
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
640396
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty