Company Response Review Report Review
Pleasantly Surprised

Dan Z. Submitted this review about Ship a Car Direct
Review made Live: 6/20/2016 11:27:00 AM
Researching a car move is pure torture, horror story after horror story. The one thing that gave me hope was that Ship a Car Direct's CEO was personally reaching out to every customer to make it right or learn from it and make it better in the future. Because of that, I gave them a shot. My Jeep was picked up on time in California, and delivered 6 days later to New Jersey without issue. The driver was in contact with me and was great to work with.

My conclusion is that the horror stories online probably make-up the 5% of the time when things go bad. Shipping a car is never going to be fun, but if you go with an open mind, realize that you need 1-3 days leeway on either side and communicate clearly with Ship a Car Direct, they'll get it done. They're trying to fix what seems to me has been a broken business. So far, I'm impressed.

Thanks for the good experience.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
506467
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/20/2016 10:59:00 PM
You are so right, Dan! When things go wrong, folks go online to post complaints. But it's not the same when things go right, and things go right much more often. And it's true about allowing leeway and clear communication, too! Thanks for the great review!!