Company Response Review Report Review
We shipped 2 cars

Heather Submitted this review about Ship a Car Direct
Review made Live: 7/10/2014 12:08:00 PM
I thought the broker was great. The main thing that bugged me is that when I contacted the driver while waiting for pick-up, he told me that my car had been reassigned and gave me the number of another driver to call. I wish that they would have let me know as soon as my car was reassigned so I would have known what to expect. The cars arrived early which was nice.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
Utah
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
378441-KK
Quote or Order Cost:
$2500

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/11/2014 5:13:00 PM
Thanks for your feedback Heather! Sorry the driver assignment was confusing. We gave you the carrier owner's number upon dispatch because your actual driver had not been assigned at the time. The owner gave you the driver's direct dial once that was confirmed. (Driver availability isn't always set in stone days in advance, it is often confirmed the day before pick-up.)