Company Response Review Report Review
Would use again.

Jeffrey Hubberman Submitted this review about Ship a Car Direct
Review made Live: 5/7/2014 2:15:00 PM
Ship a car direct was great and delivered on everything that was advertised/promised. They hooked me up with Motion Auto Carriers for the shipment.

My ONLY complaint was that Motion Auto Carriers called me 6 days earlier than the estimated delivery date ready to drop off the car at my parents house. Normally early is great, but I couldn't be there to give the COD, so they reluctantly allowed me to pay with a card over the phone. Normally THIS would be fine but they wanted to charge me the merchant processing fee for using a card. I told them its unreasonable to expect me to be prepared 6 days early so they could either charge for the original quote without the fee or they could deliver it on a different day. They were not understanding of my feelings on this matter and tried to tell me that the fee would come out of the drivers pocket and that I was being unfair. After a lot of resistance they finally ran the card for the amount I expected, but I really didn't appreciate them trying to tell me it was MY fault that their driver was going to be dinged the extra $25-$30. Thats a decision they made as a company.

Aside from that I am very satisfied with the condition the vehicle was in when it arrived, and I would use the service again.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
New York
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
367329-JY
Quote or Order Cost:
$1125

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/7/2014 8:01:00 PM
Thanks for the great review, Jeffrey! Sorry to hear about the confusion regarding timing and payment - this is the first we are hearing about it. We prefer to help resolve problems, so please contact your sales rep as soon as issues come up. It's a good thing for future shippers to know: carriers do not take credit cards, price is based on cash payment. Also, it's best to let your sales rep know your timing restrictions when you place your order. That we can match you with a carrier better aligned with your timing needs to avoid stressful situations all around.