Thank you, Sandra, for sharing your feedback. We regret to learn about the experience you encountered. Our company operates with estimated pickup dates and times, which are not guaranteed. During that period, a limited number of available drivers existed on that specific route. Consequently, our dispatchers identified an alternative solution to mitigate any additional delays. The ultimate decision always rests with our customers, as effective communication remains integral in determining the optimal course of action for them. Should the suggested alternative have been declined, our team persists in their efforts to arrange a suitable alternative. We extend our apologies for any inconvenience caused. If you would like to engage in a further discussion regarding the situation, please do not hesitate to contact us. We are here and eager to assist you.