Company Response Review Report Review
Terrible service

Miguel Bermeo Submitted this review about SGT Auto Transport
Review made Live: 8/14/2023 5:03:00 PM
This company is not to be trusted. I contracted their services, and they promised the car would be picked up in 1-3 business days. It has been five days and nothing. They send an email and text saying to chat with them on their website if you have questions, but the chat system only has canned answers. When you request to talk to a real agent, the agents keep repeating the same canned answer, promising they will assign a carrier "today," and nothing happens. Also, all their agents on the chat end the chat without resolving the issues or in the middle of the conversation, showing the little respect they have for their customers. When you call their number, be ready to wait at least 30 min with a background audio promising: 24/7 services, which is not true; they promise quality service, which doesn't happen when the one thing you need: transport the vehicle, doesn't happen. When they finally answer the phones, the agents repeat the same canned answer, showing they have zero idea what's happening; when you want a supervisor to escalate the request, in less than half a second, they say the supervisor is not available, which shows is the standard answer and their way of treating their customers. Customer service is the worst; they show they clearly don't care about their customers. As of now, after wasting at least 4 hours between the chat, waiting on the phones, etc., there is no clarity on when they will send the car, costing me time and money. They keep saying you are high in the priority line, but that is not true since nothing happens. They did not offer compensation or anything. And actually, the only thing I ask is to have the car on time as contracted. Only because the system forces you to give them a star, I did it, but I would not give a single star, they don't deserve it.
Shipment Details
Origin State:
Nevada
Pickup:
Never
Destination State:
Utah
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 8/17/2023 12:22:00 PM
Thank you for your comment, Miguel. We are sorry to hear about your experience. Our company works with estimated pickup time frames, not guaranteed ones. We understand that time is valuable and we aim to avoid causing delays and inconveniences associated with that. In order to prevent any further delays in the shipment, our team came up with and presented an alternative option to expedite the vehicle's shipping process. We apologize that our service left you feeling this way. Customer satisfaction is of utmost importance to our company, and we will review the conversation between you and the agent to ensure that proper protocols were followed. Once again, we sincerely apologize for the experience and the way it made you feel. This is not the kind of experience we strive to provide, and we will use your feedback to identify areas where we can improve the quality of our services