Dear Ralph, We sincerely apologize for the inconvenience and frustration you have experienced regarding the pickup and delivery of your car. We understand that the cost discrepancy and delays have been frustrating for you, and we deeply regret any inconvenience caused. Please note that the pickup and delivery dates and times provided are estimated and not guaranteed, as clearly stated in our Terms & Conditions. However, we understand that this information was not effectively communicated to you, and we apologize for any confusion caused. In light of this situation, we have initiated an audit of your order to investigate the delays and address the issues with the carrier company involved. Additionally, we have taken immediate action to compensate for the inconvenience you have endured. We have already emailed you a gift code that you can use to enjoy a dining experience in restaurants within your area as a token of our sincere apology. We deeply regret the negative experience you had and we appreciate your feedback. We will use this feedback to improve our services and prevent such issues from occurring in the future. Once again, we apologize for any inconvenience caused and assure you that we are committed to resolving this matter promptly. Sincerely,