Review Report Review
Worst Service Ever- Run far away!

Janelle DeBonzo Submitted this review about RoadRunner Auto Transport
Review made Live: 1/4/2024 12:44:00 PM
My recent encounter with Roadrunner Auto Transportation has been nothing short of a nightmare, resulting in unparalleled stress and dissatisfaction. The glaring issues I faced with their service include exorbitant wait times, unhelpful customer service representatives, a lack of transparency, and the inability to reach anyone at a managerial level. To make matters worse, money has been deducted from my account, yet the promised services remain unfulfilled. The primary source of my frustration was the staggering amount of time I spent on hold—eight hours spread across three agonizing days. The excessive wait times not only proved to be a colossal waste of time but also exacerbated the stress of entrusting my car's transportation to a seemingly unreliable service. This level of communication breakdown is simply unacceptable and reflects poorly on the company's commitment to customer satisfaction. Adding insult to injury, when I did manage to connect with a customer service representative, the experience was disheartening. The few individuals I spoke with were not only unhelpful but downright rude. Their lack of empathy and refusal to escalate my concerns to a manager only intensified my feelings of helplessness. In a situation where my money had been taken without receiving the promised services, I expected a level of urgency and professionalism that was sorely lacking. Furthermore, the vague timeframe provided for the delivery of my car from North Carolina to Colorado only contributed to the overall frustration. The lack of concrete information left me in the dark about when I could expect my vehicle to arrive, adding unnecessary stress to an already challenging situation. Equally concerning is the absence of a direct line to the corporate office. The inability to contact someone at a higher level to address my concerns is indicative of a lack of accountability within the company. It is both alarming and unacceptable that customers are left without a clear channel to voice their grievances when services are not rendered despite payment being deducted. In summary, my experience with Roadrunner Auto Transportation has been a complete disappointment. The combination of interminable wait times, unprofessional customer service, lack of transparency, and the inability to reach a higher authority has left me deeply dissatisfied. I strongly advise potential customers to exercise caution and explore alternative options to ensure a more reliable and customer-focused car transportation service.
Shipment Details
Origin State:
North Carolina
Pickup:
Late
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R648883
Quote or Order Cost:
$1298