Josh, thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced with your recent transport. We take your concerns seriously and appreciate the opportunity to address them. We also apologize for the delay in the scheduled delivery and the miscommunication due to language barriers with our drivers. The incident of the drivers driving your car off the trailer and the subsequent inconvenience it caused is a matter of great concern for us. We will be conducting a thorough investigation into this matter to understand what happened and take appropriate corrective actions. Our commitment is to ensure the safety and security of our customers' vehicles throughout the entire shipping process. We appreciate your acknowledgment of the prompt shipping time, and we're glad to hear that the journey was completed without incident. However, we understand that the issues you encountered have left you dissatisfied with our service. Please be assured that we are taking proactive steps to prevent such incidents from occurring in the future. We are committed to resolving these issues and improving our services based on valuable feedback like yours. Once again, we apologize for the inconvenience you faced, and we appreciate your understanding as we work to make the necessary improvements.