Amanda, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. We always express that all dates associated with shipment are estimated and subject to change due simply to the nature of ground transportation. All our carriers are selected for transport based on an internal rating system, we appreciate your taking the time out to share your experience with us. Your feedback provides us the opportunity to address these concerns with the carrier who was assigned to your transport.