Company Response Review Report Review
Do your own transporting!!!

Kelly Submitted this review about Riley Auto Transport
Review made Live: 5/2/2011 8:49:00 PM
Not a good experience. As far as I'm concerned the auto transport world is dirty. Watch yourself. Some may be better at phone sales and etiquette. But behind the scenes, they are not out for your best interests. So not only did they have my money but my time as well. They quoted me for $695 and claimed that the cost of diesel and route was not in my favor. They said they would put their own money in to get a driver but I didn't see that reflected in my cost. No doubt they will make a retort to this review with some bogus response. Don't believe them! Little did I know that the transportation is well known for exactly what I'm complaining about. Read the fine print. Do not let them charge you the 10% unless they have a driver nailed down. Have something in writing regarding price. This particular carrier was COD...antiquated!!!! 21st century! Yeah who carries this amount in cash...who carries cash! Nightmare, headache! This also was not specified or clarified. When I asked about it, they dodged the subject. Listen to me. Please!!!
Shipment Details
Origin State:
New Hampshire
Pickup:
Late
Destination State:
Wisconsin
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Andrew
Quote or Order Cost:
$795

Company Response
Leigh from Riley Auto Transport Submitted this response.
Response Date: 5/3/2011 4:58:00 PM
We take no pleasure in a customer being unhappy with our service and are surprised by this review. After previous companies failed to get her car moved, we came through for her! She is obviously and unfairly painting every company in this industry with a broad stroke. We put alot of effort into accomplishing this difficult move and despite what she says, she was fully apprised of all arrangements made and gave her approval of same.