Company Response Review Report Review
Would not recommend

Bing Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 11/8/2010 5:18:00 PM
First off my car was returned to me because apparently it could not fit into the trailer. Then after waiting another day, I was told that there is another carrier willing to take my car but I needed to up my price by $71.00. After agreeing to the price adjustment because I was already in flight and my car has been left to a neighbor I was told that the carrier has already left and I needed to wait another day. On the third day my car was picked up with the additional $71.00. On the day before my car was delivered the driver called me to prepare the money asking me to pay an additional $50 on top of the additional $71! Amber resolved the payment problem with the carrier's dispatch but when my car was delivered it was missing one headrest! Not happy about that!
Shipment Details
Origin State:
Georgia
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5019946
Quote or Order Cost:
$843

Car Condition
  • Vehicle was dirty
  • Items were stolen from the vehicle
Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 11/9/2010 1:52:00 PM
Bing, My apologies that you feel you did not receive 5 Star service. The carrier agreed to picking up the van, but unfortunately he could not fit it on the truck. Not intentionally shifting blame, but this was not our error. The next carrier requested the additional funds and I extended the offer to you, I give my customers all the options that are proposed to me. This is the first time hearing about a missing headrest, this was not communicated to me at all. If it had been, I would immediately have taken action. I really do strive to provide great service to my customers. Again, it is a bummer you didn't have the best experience with us, but sometimes things happen. Take care.