Company Response Review Report Review
Would Not Use Red Carpet Again

rh Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 6/29/2011 1:04:00 PM
The Red Carpet sales rep provided misleading information regarding insurance. The representative stated that Red Carpet is fully insured and bonded. However, the representative did not state that claims are handled individually between the customer and the subcontracted carrier. When our car was delivered, it was covered in oil...seemingly from a car on the upper level of the truck. The condition of the car required professional detailing to prevent damaging the finish.

Once we began the claims process, Red Carpet was not helpful in facilitating the claims process. Red Carpet would not return calls from the us and our insurance company. Once we began dialogue with the carrier, neither the carrier nor their insurance company was helpful. Dialogue is ongoing regarding compensation for the excessive cleaning costs.

I would not use Red Carpet again due to their misleading salesmanship and lack of follow-through. I would contact carriers directly, to ensure my business relationship and all agreements were with the responsible party through all phases of transport.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5090426
Quote or Order Cost:
$1033

Car Condition
  • Vehicle was dirty
Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 6/29/2011 1:27:00 PM
Legally, we are now allowed to work as in between for you while working the claims process with the carrier. I understand your frustration with the carrier and the oil mess that happened. As far as misleading you, that's simply not the case. We tell all of our customers that the insurance provided by the carrier, not us. We are licensed, bonded and insured, but the cargo insurance of the carrier is responsible for any damages done while in transit. You were recently given your $30 rebate for your review and if there's anything else we can do for you via the carrier, we will most definitely do. Tony Quinn - President, Red Carpet Auto Transport