Worst Experience Ever - $2500+ Damage To My Vehicle - Transporter Uninsured
DTB
Submitted this review about
MoverJet Logistics
Review made Live: 9/15/2023 10:30:00 AM
I just needed my Escalade transported from Sedona to California. I gave them a week's notice, gave them a good timeline to pick up the vehicle, and paid a 50% deposit on the quote I was given. I had to chase them every single day for a status update. I was leaving the state the same day the car was due to be transported, and I had also had a tight deadline to get the UHaul box truck returned to CA. Mover Jet Logistics kept assuring me that as I had given them plenty of notice, a good window for pick up that everything was "guaranteed".
12 hours before I was due to leave, I was getting very anxious as whenever I asked for a status update, they kept saying "they were working on it". At 4am, on the morning that my car was due to be picked up, they did the bait and switch. They said if I wanted to move my car, I would have to pay double the quoted price or they would just refund my deposit and leave my Escalade stranded in Sedona!
I had no choice but to concede to their 11th hour price jacking. They guaranteed me a pick up time by the transporter by 12 Noon that morning. I waited and waited and eventually called the transporter asking for his ETA. He told me he had no clue as his truck was in the repair shop in Phoenix!!
I called Mover Jet Logistics back and they said they would find a second transporter. The second transporter said he was 20 minutes away but wanted me to drive 10 miles out to meet him as he claimed he could not get his truck to my house. I asked him how I would get home. He said he would drive me home in my Escalade, then I would give him my keys and he would drive off into the sunset with my car!! That does not sound like grand theft auto to me ...lol. I contacted Mover Jet Logistics again and they said to drive out to him regardless, I called the transporter back for more information but he said he had already left and was not going to turn around.
I called Mover Jet Logistics back and they said they would get a third transporter. I got an ETA for a third transporter. I was then told the third transporter had broken down and they were arranging a fourth one!!!
A transporter finally arrived and I had already left for CA as I had to get the truck back to UHaul. I had my good friends meet the transporter to watch my Escalade get loaded up. It took me almost 12 hours to drive the box truck to California with traffic and weather challenges! I hardly got any sleep once I arrived in CA when my phone rang and the transporter said he had arrived. So, I was only half awake. He demanded cash only for the balance (hello, IRS?) and made me sign something on his phone so that I could not see what was being signed. He rushed off. I turned around, and yeah, the back handle from my pampered Escalade, missing! I tried the other rear passenger door and it would not open from the inside or the outside. I have no idea what this transporter did, nor why he was trying to access the passenger portion of my vehicle.
I have spent a long time with the transporter's insurance company, Progressive, only to be told that this transporter has THIRTY claims against them for damaging client vehicles during transport, all claims were denied as the transporter is using a truck whose plates do not match the truck that is "supposed" to be used. The transporter (Go Movers) is now no longer permitted to be insured, and hopefully they will be investigated by the appropriate authorities. When I questioned the Ukraine driver as to why and how he damaged my vehicle, he just got irritated and said that he needed a translator. Long story short, I am left to deal with the damage this transporter did to my vehicle although I had allegedly paid for insurance for my vehicle during the transport process. The actual transporters were going under the name of "Go Movers" but it turns out they are just as shady as Mover Jet Logistics.
Progressive Insurance has their hands tied as the transporter refuses to return their calls and emails, and the vehicles they were using were not listed under the insured vehicles. In fact, Progressive did a check on the truck and it turned out it was an Enterprise rental truck. The plates on the truck provided on the insurance was for a burgundy colored truck.
Tim Waitts, Owner of Mover Jet Logistics, is trying to back track and tell me that my car was DAMAGED before pick up. Wrong. I took video and photos of my vehicle prior to transport and I was easily able to open my doors to load up some items in the passenger seats. As it stands now, I cannot access the passenger portion of my vehicle at all. I have been advised to go to the authorities and seek legal action against them. Damages to my vehicle are now in excess of $2500 and nothing is being done about it. I was told my vehicle would be insured throughout transport, and it turns out, they contracted this out to crooks and my vehicle is now damaged and its value decreased significantly.
I am demanding full repair of my vehicle by a certified Cadillac repair facility at the expense of Mover Jet Logistics immediately. I also believe a full investigation should be carried out on this business to ensure consumers are protected from this kind of criminal behavior.
