Company Response Review Report Review
Montway Auto Transport is unprofessional and lacks integrity

sophia Lee Submitted this review about Montway Auto Transport
Review made Live: 6/9/2023 1:19:00 PM
The only reason I am giving Montway Auto Transport 1 star is because I did eventually receive my cars, and other than a dead battery, they were in the shape I was expecting. They failed to deliver within the 48 hour window they indicated. Much of my disappointment is with Montway’s lack of, or seemingly intentional inaccurate communication provided to me. The most difficult was being told by the driver he would arrive at a certain time but not show up and not call to indicate his schedule shifted. I am a reasonable person and asking for communication about promised delivery times is not an unreasonable expectation, heck it is just common courtesy. I understand that giving an exact day and time is not possible given all the variables involved in across-country transport; however, providing inaccurate information ongoing is beyond disrespectful. The original delivery was Tues or Wed but when both of those days came and went, I had to call them to find out what was happening. Then being told we will be there Wed at 7:30 pm but again to no avail- they did not arrive- again no call to me so I had to contact them because I am sitting in the parking lot of a public location to receive the cars (I live in the mountains and roads will not accommodate semis) and being told “sorry will can be there at 10 pm instead”. Because of the late hour we agreed on deliver the following day no later than 11:30am. No surprise 11:30 came and went and my call to the driver again gave a “sorry, I will be there at 1:00”… wouldn’t you know it, no cars at 1:00. They finally arrived at 1:30. After being misinformed and lied to three times, I contacted a supervisor and they apologized for the ongoing inconvenience but could do nothing for me. I paid $3000 to get two cars from RI to CO and was required to take three days off work to be available to meet the driver. I found this entire experience unprofessional and unacceptable! Montway Auto Transport lied to me not once, not twice, but three times. So because the only thing management can provide is an apology, coupled with poor communication (and most of the time no communication), and unprofessional staff (along with the requirement of me sitting in a public parking lot for a total of 9 hours) is why this company deserves ZERO stars.
Shipment Details
Origin State:
Rhode Island
Pickup:
Late
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3000
Quote or Order Cost:
$3000

Car Condition
  • Vehicle was dirty
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/12/2023 8:22:00 PM
Thank you for contacting us. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our standard shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions. If you have any questions, please contact us at feedback@montway.com. We are happy to help in any way we can. -EH