Hello, I am sorry to hear there was an issue with your shipment. Auto transport is unlike any other type of logistics. And comes with its own limitations and procedures. As such, we are unable to guarantee specific schedules for standard shipments. Transparency is important to us. Thus we provide all information on shipping schedules and available options on our website at https://www.montway.com/. If you have any questions, I would be happy to help and encourage you to contact me at feedback@montway.com. Thank you. ^RK