14 days from NY to CA

Richard B Tart Submitted this review about Montway Auto Transport
Review made Live: 5/13/2021 9:30:00 PM
I gave them 2 stars because the car did eventually get there. Normal they said was 7-9 days. 14 was outrageous. Plus the car was delivered after midnight on the 14th day. Also unacceptable.

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 5/14/2021 2:10:00 PM
Hello Richard, we apologize for the inconvenience. Montway provides an estimation of the average number of days it takes for a motor carrier to travel from point A to B. This estimate is based on numerous factors but is not a guarantee of when the vehicle will arrive at its destination. Factors such as traffic, weather, mechanical, carrier regulations, etc... can all push transit times further than anticipated. We do expect that all carriers we work with service shipments during normal operational hours. In the event that arrival times do not work for our customers, we'd be happy to assist with finding a more appropriate time for their schedule. We will forward your feedback to the carrier as service improvement is always a top priority. If you have any additional feedback, please contact us at feedback@montway.com.