Hello Roland, we're sorry to hear of the inconvenience. Montway strives to work with the most professional carriers out there. We advise all customers at booking that all dates and times are estimated as truck drivers can be delayed for many reasons outside anyone's control. All customers should make the necessary preparations in the event that they may be unavailable to release or accept the vehicle. Our experienced team is available in the event that there are any issues with timing or communications. We'd be happy to discuss this further with the customer and try and make things right. We ask that the customer email us at feedback@montway.com. Thank you.