Company Response Review Report Review
CA to TX

R W Submitted this review about Montway Auto Transport
Review made Live: 7/21/2020 4:27:00 PM
Why you waited TWO Years to ask for a review is beyond me, unless you think I forgot the negatives. Communications were just ok. seemed like he did not know when he would be where. Delivery ended up at a truck stop, not my residense. 18 wheelers made several deliveries on my street the week he delivered. Hassle that was not expected, nore appreciated. Car arrived as shipped. next time I will probably look for a different carrier.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
no idea
Quote or Order Cost:
$1700

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/6/2020 4:41:00 PM
Hello R W, that is a good question and it seems it might have been an email error. Regardless, we thank you for providing your feedback here. Unfortunately, we were unaware of the situation at the time. There is little we can do now, but we just want to apologize for the inconvenience. Please feel free to reach out to feedback@montway.com with any further comments, concerns, or suggestions you wish to share Best regards.