Thank you for sharing your experience with us, as we regret to learn you were unsatisfied with the service received. Please note that all service dates in the auto transport industry are only estimated and not guaranteed. The auto transport industry is much different than the package delivery industry due to different factors: traffic -delays, detours, speed limits. Also weather delays, mandatory rest stops, pickup and delivery availability delays, weight station checks, police inspections, truck breakdowns, etc. Thus the provided estimated dates could vary by several days. We understand that this has caused an inconvenience for you and we sincerely apologize. Montway offers a 1-5 business days pick up window after the first available date listed. We here at Montway do our best to adhere to our customer's schedules and provided time frames. However, there are a lot of moving parts that need to come together for the transport of a vehicle and sometimes we are not able to avoid instances that push schedules to their limits, which is why we cannot and do not guarantee dates. The customers first available day was 5/10/2016 and we did assign a driver within the first day. However the carriers truck did break down and the carrier could not proceed with the pickup. We did immediately assign another carrier to pick up your vehicle. However, the 2nd carrier had an issue with his truck as well. It was at that time in which the customer wanted to cancel and proceeded to let us know in writing, per our terms and conditions. At that point the order was canceled and customer was provided a refund. We are truly sorry that we were not able to transport this customer's vehicle. We hope to be the another opportunity shall you or any friends/family is in need of auto transport.