Fraudulent Booking

Ashley H Submitted this review about Mercury Auto Transport
Review made Live: 5/25/2021 9:02:00 PM
Mercury fraudulently and falsely booked auto transport in Central Dispatch for me at a $300 markup. I never accomplished a quote, much less a contract, with this company. Their false and unethical practices are creating headaches for me actually accomplishing my true contract with another company. They have been impossible to contact despite’s dozens of calls and voicemails. Via text, they told me I was mistaken and my central dispatch booking was “for a friend”. They are unethical, fraudulent, and do NOT deserve your business.

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 6/1/2021 6:41:00 PM
Hi Ashley, I looked into this and found a quote of yours in our system, however quotes cannot be posted to the dispatch board. However we do have another customer with a similar route and vehicle to yours that we did post. There are many people all over the country transporting their vehicles at any given moment, and many of them are the same vehicles especially when its a popular model and route. I am sorry if there was confusion around this but we did not ever post your information on the dispatch board. If you have any other comments or concerns please feel free to contact me and I will do my best to address them for you. Thank you for your feedback. Ilana - Customer Service Manager ilana@mercuryautotransport.com 800-553-1828 Ext. 21