Company Response Review Report Review
Very poor expereince

Steve D. Submitted this review about Mercury Auto Transport
Review made Live: 12/11/2020 5:20:00 PM
I went with Mercury not because they were the lowest but because they seemed legit. However, all they do is broker it out to another company. Misrepresented about everything in their original quote. Price to ship increased by 24%. The company they contracted with, Cascade Hauling was a complete joke from delays in pick up, to having to pay them cash before delivering vehicle and then not until I threatened to call the police, 3 days later. Overall 30 days to move a vehicle 1200 miles and in the end Mercury did nothing to help. Very poor experience, please do your research. After the fact I noticed about 30 complaints filed in 2020 with the BBB about the same type of experience.
Shipment Details
Origin State:
Colorado
Pickup:
Late
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$833
Quote or Order Cost:
$1025

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 12/11/2020 10:24:00 PM
Hi Steve, We're so sorry to hear that your transport went this way. Although delays within the transport industry are common, the amount of time you waited for your carrier to pick up and deliver your vehicle is absolutely unacceptable. We 100% agree with that. And because of the recent events surrounding your order with us we have since stopped working with the carrier that was assigned to your transport and will not be continuing to do business with them from this point forward. We would appreciate it if you could give us an opportunity to make this right. Please email or call me at your earliest convenience so that we can see what we can do for you. Ilana - Customer Service Manager ilana@mercuryautotransport.com 800-553-1828 Ext 21