Review Report Review
Misrepresented their organization Dishonest and RUDE to Customer

Vargo Submitted this review about M&M Transport
Review made Live: 7/9/2010 4:47:00 PM
We placed a Transport order on Tuesday, June 29th with National Transport who contracted Christian Morton with M and M Transport, and we were quoted the vehicles would be delivered in 4-6 business days. And we would have the ability to track the vehicle during the transport from Georgia to California. The vehicles were picked up on Wednesday, June 30th around 6:30 pm. By Christian Morton whom communicated to Mr. & Mrs. Chrisley and Cheri Vargo that the vehicles would be arriving in CA by Wednesday, July 7, 2010. This was further communicated and confirmed by the staff at National Transport and to Christian Morton the driver of M and M Transport that the vehicles would need to be in CA by Wednesday July 7, 2010. Monday 7/5/2010, I confirmed that the delivery would occur on Wednesday 7/7/2010; Christian had confirmed and stated he will call and give me an update later in the day. As Monday 7/5/10 progressed the driver was stating he may have delays but will try his best to be there LATE on Wednesday evening, and he would confirm with me as he made his first delivery. My last communication with Christian was on Monday evening at 7:00 pm. The next morning I called National Transport requesting an update since I had not heard back from the driver. I spoke with Tiffany and she revealed that the driver picked up an additional vehicle and now had another drop off prior to ours – which has caused a delay in our delivery by one day!! When I stressed that this was unacceptable, and that I was in communications with Christian and he stated the cars would be delivered on 7/7/10, he as well gave me his manifest and his itinerary for the delivery of the cars. I had been receiving calls and quick answers from him up till 7/5/10. We were deceived by Christian of M & M Transport in Roswell, GA that the vehicles were on schedule for a Deliver on Wednesday July 7, 2010. Christian has unprofessionally ignored our calls to obtain location of the cars or to give us a time frame of delivery, and not taking the responsibility for the delay. We were notified on Tuesday July 6, 2020 very late in the day that the vehicles would not be delivered as stated. We had to fly an associate out to CA to accept delivery of the vehicles for A Thursday delivery. We received an email from Lynn on 7/7/10 she stated the vehicles would be there on Thursday and was requesting to coordinate the delivery for the afternoon. When we tried to confirm this with Christian the driver (which was supplied by National Transport) he would not return our calls but sent a text message that he would call as soon as he finished his current delivery. This was at 11:00 EST on Thursday 7/8/10. We never receive a call back from him. At this point we have incurred an additional strain on our finances, which put us out of pocket an additional $1000.00, to accommodate an associate to be there in California for the Thursday delivery. At 1:00 pm Thursday 7/8/10 we received an email from National Transport stating that Christian, the driver will not be able to deliver our vehicles till sometime on Friday 7/9/10. As of now we were expecting the cars to have been delivered on Thursday 7/8/10 by all of the emails received by National Transport and the Text messages from Christian. Now it is Friday and we still do not have our cars nor do we have a confirmation of delivery. It is currently 3:19 pm on Friday 7/9/10. We have tried several times to obtain a response from Christian, and his office we are unable to obtain a response from anyone.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
61389/61390
Quote or Order Cost:
$2150