Blackmail for a 5 star review... no thanks

Chris Harding Submitted this review about Magic Carpet Auto Transport
Review made Live: 6/8/2011 3:25:00 PM
Majic Carpet is a dishonest company that uses dishonest techiques to get business. They attempted to price match a quote for me and didn't tell me that after 5 days the quote would go up to the original which was $500 more. They didn't mention on the phone that there was a $75 cancellation fee. This is all in thier email that they send after a verbal confirmation was made. Long story short if you do a quote on the phone and cancel 5 minutes later you get charge $75. Not real honest in my book. Stephanie was my salesperson and she tried to blackmail me into giving her a 5 star rating without doing business with the company. Not gonna happen. I'd rather pay the $75 to leave this scathing review to a shady company. Go with Rite Way. All the rules that might affect your price quote are mentioned on the phone. Plus they send you a online contract that can you peruse before you sign. Use Majic carpet at your own risk. You've been warned.

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 6/9/2011 10:55:00 AM
Chris, i am sorry you feel that way. I had mentioned the terms of price match to you before we went forward with placing the order, i had noted down my points i had covered with you and do this with all my customers. When doing a price match i explain, "that its not always best to take a lower quote due to the fact that the lower you go in this industry the less likely the vehicle will get picked up and also the longer it will take. Our goal here at magic carpet is to get your car moved within 7 business days, and if we can save you money we will try. So after the 5 days and we do not get any interested carriers then we will move the price back to the opriginal quote cause that is showing our company that the vehicle is not paying enough". This also explains our price match policy in our terms and conditions, also the quote with the oringinal price our company had quoted you ($3055 after $30 Rebate) was sent to your email before you agreed to start the process. I do feel that i had explained all this very clear and as detailed as i could.