I have to say I am completely appalled at this review. Not only is it full of lies but I feel it has slandered me and my professional reputation as well as Magic Carpet’s reputation. So I will take this opportunity to put into words what truly happened and I have documentation to the validity of all I write. Linda called a few days before she booked her order with our company to get pricing and to learn how shipping a vehicle works. I gave her a quote as to what I felt a carrier would accept her load for. She informed me she had received lower quotes so I told her we would price match any quote that was reasonable for her particular transport needs and expectation and from another 5 Star Company. She was very demanding and quite particular but that is something I deal with everyday all day as I understand how important a customer’s vehicle is to them. After discussing all our procedures and policies with Linda she told me she would call back if she decided to use our company. On October 12, 2010 at 10:45 am Linda called me and booked her order. She told me she had a only a 1-3 day window for pick up (it typically takes 1-7 days), 1-3 is considered our Expedited Service and costs and additional $300 which she was NOT charged. She asked that as soon as I had her vehicle assigned to a carrier to please forward her via email, the carrier’s certificate of insurance and carrier authority letter. We hung up and I proceeded to post her vehicle to the National Load board for our contracted carriers to see. On October 13, 2010 at 9:15 am, less than 24hrs, later her vehicle was dispatched. After taking the time to confirm the carrier’s information and that all i’s were dotted and t’s crossed I called Linda, logged time of this call is October 13, 2010, at 9:45am. She was informed of the ESTIMATED pick up date which was October 21, 2010 and ESTIMATED delivery date which was October 31, 2010. I also at this time emailed her all the carrier information she requested. The next morning on October 14, 2010 I received a call from Linda stating she had not received my email with the carrier information which I promptly re-emailed to her. On October 21, 2010 at 5:07 pm Magic Carpet received a call from a very rude and upset customer who refused to identify who she was or what her order number was. She was requesting me and was told I was not available but they would try to help her if she would just say who she was. During this conversation this person who was identified as Linda the next day, proceeded to use vulgar language and curse at another Accounts Executive and hang up on her twice. Upon arriving back in the office on October 22, I called Linda and had to leave a voicemail. We were able to figure out who called by caller ID. Linda at this point proceeded to yell and scream at me about how the carrier was not going to pick up on time and that they wanted to pick up on the 22nd at 3pm and would hold and store her vehicle until they left on Monday morning. She was quite hysterical and completely irrational on the phone. I told her I would call the carrier and see what was going on and call her as soon as I had some answers. Well within 5 minutes of hanging up Linda called back and was completely rude to our receptionist who answered her call. She said I was not returning her calls. At this time I was on the phone to the carrier trying to handle the situation which was not a situation at all. The carrier had had a couple loads cancel and was in the process of booking other loads to replace them and needed to pick her vehicle up a day later, well within her time frame. He said they had talked with her and worked the whole matter out and could not understand why I was even calling them. I called Linda back immediately only to once again receive her voicemail at which time I left her a message. It is very difficult to communicate with an individual who does not answer their phone. Linda’s vehicle was picked up on October 22 at 3pm and she promptly and rudely called our office once again. Upon answering her call she informed our receptionist her vehicle was picked up and then promptly hung up on my receptionist. Linda called me one time during the next week to inquire about her delivery date. I told her I would check into it and call her back, which I did. Need I say what I received? Yep, the voicemail and I informed her that her that I could not reach the carrier but would call her as soon as I did hear from them. When the carrier returned my call he told me he would be delivering that night and that he had already spoken to the customer. At this point I did not feel I needed to contact her only to reach her voicemail or get her and be so rudely spoken to as she so frequently was fond of doing. One can only take abuse from another for so long and she did not pay to have this entitlement. Linda asked me to please email her information to leave this review, to a different email address as her old one was no longer valid. She never once informed us her old email address was no longer valid until after her vehicle was picked up. This would explain why she never received any of the updates. We can not know what the customer does not inform us of. She gave me a new email and I emailed her the rebate instruction. Today November 2, 2010 she called to say she had not received the email still. At this point I manually entered the email and it went through. This in turn has led to this scandalous and false review. On conclusion I would like to state I am not one who believes the customer is ALWAYS right. There are times and instances when they are not. I mean we are all human and even in the best of times let our emotions get away with us. I go above and beyond where my customer’s are concerned and my previous reviews are proof of this. My fellow employees do the same or our company would not be the NUMBER 1 transport company for the last 2 years running. We are honest, dedicated and do everything possible to meet our customer’s needs. Every now and then and thankfully it is not often we get a customer who there is absolutely no pleasing no matter what we do. This is one of those times. In reading this I am hoping you take our track record and my explanation into account when considering our company. You will not find better customer service, integrity or a group of people more dedicated to getting your vehicle moved in a timely and safe manner than at MAGIC CARPET AUTO TRANSPORT. As for you Linda, I am sorry you felt you had to lie, slander, and be so incredibly rude during this process. IF YOU WOULD LIKE A FREE QUOTE AND WOULD LIKE TO DEAL WITH ME DIRECTLY PLEASE FEEL FREE TO EMAIL ME AT: Sheila@magiccarpetautotransport.com