Company Response Review Report Review
worse shipping company I ever dealt with

Lance J Hall Submitted this review about Hilton Auto Transport
Review made Live: 9/18/2006 1:32:00 PM
Horrible customer service. What happened to the customer was always right. MONEY BACK GUARANTEE was not refunded in full . They would only give me half or nothing and it took over two weeks and two phone calls to get that. Vehicle sat there for over a month, tried to call for two weeks and no answer. Left messages no one called me back. Will not do business again
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Indiana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4829
Quote or Order Cost:
$824

Company Response
Nichole from Hilton Auto Transport Submitted this response.
Response Date: 9/29/2006 1:54:00 PM
Lance we are so sorry about this mix up. We did call over 25 times with no response. We agreed with Lance that we would split the deposit because we did find a truck and we did call him for the pick up. What we forgot to do that same day was get on to pay pal to send it back. So a week and a half went buy and he call very upset. We refunded half of the fee when we where on the phone with him. He then said he wanted all of it back. Well we did our job but still he has all of his money back from us. We do NOT keep money and we are so sorry that he felt that we where not helpful.