Gold Star Transport is run by a thief and are very unprofessional and untrustwor

mack Submitted this review about Gold Star Transport
Review made Live: 4/28/2015 9:20:00 AM
I contracted gold star transport via Helen to ship my jeep from va to tn. She seemed very friendly at first. She scheduled a pickup and she tookl my deposit without my consent. She told me she needed credit card info so setup my account and that nothing would be charged. The pickup date came and went and my vehicle was never picked up, and she gave me nothing but excuses and then avoided my calls. After I drove to va and picked up my vehicle myself she continued to avoid my calls. When I finally was able to get ahold of her she was extremely rude and unprofessional. She is unwilling to give me back my money that I didnt authorize her to take in the first place. Please be weary of this company. She will bad mouth other carriers and make promises she will not keep. Beware of gold Star transport. Helen is a crook

Company Response
Ellen Kealey from Gold Star Transport Submitted this response.
Response Date: 4/29/2015 4:14:00 PM
Thanks Mac For all my hard work and being available to you day and night to help you get your inoperable jeep moved only to have you slander me is really shameful. But you said you were going to post a nasty review, so you did. What you failed to do was mention that you signed a contract and agreed to the dispatch fee up front and that you called me incessantly and texted me also because I do make myself available as part of my customer service. I'm sorry you didn't get moved in the time frame that you wanted and you decided to make the trip to trailer it back. I worked day and night to get you loaded but no one wanted to take this route with a jeep that was non running. I also gave you a refund of $50 per your contract- so call please don't me names for making a living and paying the fees to post your load to assist you. You can't just hire a company and sign a contract and then change things to suit you with no regard for anyone working for you. I am a wonderful hard working company that has years in business making customers happy and helping them achieve their transport needs on a wide and varied schedule often working way past normal business hours and on weekends to make it happen. I'm sorry it didn't work out for you but as always I wish you the best. Ellen Kealey 919-623-1618