Company Response Review Report Review
Transport

Jerry Coil Submitted this review about Express Auto Transport
Review made Live: 10/17/2009 10:53:00 AM
Only issue I had was that the drivers were not very communicative and did not call before delivery, as promised. They were courteous, but it was fortunate that I happened to be there. As it was, I did not have enough warning to get the cash, so they ended up waiting around.
Shipment Details
Origin State:
Tennessee
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Coil
Quote or Order Cost:
$750

Car Condition
  • Vehicle was dirty
Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 10/19/2009 4:31:00 PM
Jerry, We greatly apologize you experienced issues with communication regarding your driver. We require that each and every carrier contact the customer within 24 hours to set up pick-up and again the same process at delivery. We will be sure to note your concerns and if necessary choose another driver in the future that will understand the importance of meeting these requirements.