Company Response Review Report Review
Poor Service

Jill Submitted this review about Express Auto Transport
Review made Live: 3/20/2009 11:01:00 PM
This was my first experience on having my private car shipped to another state. I blame myself choosing Express Auto Transport. My first concern was the cost but I did not realize, "you dont get what you paid for."

In other words:

Not only did I have to pay $895-
The costumer service was awful.
They never bothered to notify me that my car was going to be 13days delayed.
The car was fithy.
You talk about door to door service. They put on 100mi on my car.

I spent almost $700- for my rental car during this whole time. I hope other people learn from my experience. Good Luck
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Arkansas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
902174691
Quote or Order Cost:
$895

Car Condition
  • Vehicle was dirty
Company Response
Mark Groteke from Express Auto Transport Submitted this response.
Response Date: 3/23/2009 11:55:00 AM
Express Auto Transport is always concerned when a customer feels that they have not had a good experience with our company. However, we spoke with Jill at least six different times, letting her know the current status of her transport. Jills vehicle was picked up and delivered within the normal timeframe for a move of this distance.