Very sad situation. We helped this customer way beyond the call of duty due to some unfortunate circumstances happening in her life. On day of pickup, we contacted her several times with status updates due to a major breakdown that occurred in route to load her car. She was fine at the time and understood the situation. We offered proof of receipt of repair and she didn't require it. Same repair triggered another problem the day before delivering her car which caused another delay. We communicated so well and she was appreciative. Customer gave poor directions on day of delivery causing problems for driver. Inspection was done at delivery with a witness present, and $100 tip was given. THREE weeks after delivery, customer called accusing driver of putting a small scratch on her car. Again, THREE weeks after delivery. We denied liability due to all facts surrounding incident and customer was upset. Some people just cannot be pleased, no matter what is done. Again, a SAD situation that we suffer from. Everything was done to the best of our ability considering the whole situation. That us all we can do.