Company Response Review Report Review
Holly

Ann Marie Submitted this review about Domestic Auto Transport
Review made Live: 11/16/2010 8:25:00 AM
This was our first time shipping a vehicle. We are military and had to ship it across country. We thought this would be the simplest and easiest option. Unfortunately for us, it wasn't. I admit I was naive about the process, and I understand our experience probably would have been about the same, regardless of the company we used. Our dissatisfactions were with the quote of days and cost and with our contact person's lack of prompt communication. I was quoted a price of around 950 for the car to be picked up within our week or so window. We then realized that the driver names the price. As we were told about 3 times that a driver would pick it up on a day already in our window, only if we paid around 100-150 more. As if it would be a favor to us to get it picked up on a day that was already part of our original agreement. Then, after agreeing to one, he canceled the day before. So, our last day of our window approached we were told to expect a driver that day or the next. We stressed to our contact that we were leaving town that day and would have to leave the vehicle with a friend. And that it was critical that we know what day and time to tell him (he is also military) as soon as possible so he could make arrangements at work. We didn't hear from her again. The driver called our friend the morning of. Luckily, he was able to get out of work early. Drop off was a little hectic too. I was told the driver would contact me a few days out when he knows the approx day and time for drop off. This was also important, because it was being dropped off with another friend. I never heard a word until the afternoon before delivery my friend recieved a call from the driver saying it would be delivered first thing the next morning. It was already after hours at the bank, so my friend and I were basically racing the clock as soon as both of our Western Unions opened that morning. Luckily, we transferred money in time and my car did make it in good condition. Now that I know what to expect, we'll look in to different options next time.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3871651
Quote or Order Cost:
$1100

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 11/19/2010 6:03:00 PM
HOLLY 360-834-6013 or holly@domesticautotransport.com Ann Marie, I apologize for the inconvenience of the cancelation, however, I have no control over the drivers and their complications with trucks. I called you EVERY time I had an update from the truck. I can only do so much and I try my absolute BEST for my customers. In your case, the carrier was very difficult to get ahold of and I was calling on a daily basis trying to get answers for you when you called me. In fact, we talked so often, you apologized for being a pain but I assured you it was fine and I would try and get the issues resolved. You have to remember that these drivers are in the process of driving, unloading, loading, etc. They are very busy on the road and call us back as soon as they get a message. Unfortunately, things don't always run perfectly and I will have the owner deal with this carrier accordingly. Take care -HOLLY