Company Response Review Report Review
Do Not Use D.A.T. and/or Jozf Auto transport

Matthew Kelly Submitted this review about Domestic Auto Transport
Review made Live: 5/14/2010 8:31:00 PM

this review pertains to both Domestic Auto Transport (DAT) and their 3rd party carrier Jozf Auto transport (ICC#3848515)

1. I expressly told D.A.T. that the EARLIEST my vehicle could be picked up was 5/5/10 for personal reasons. D.A.T contacted me 4/25 & 5/3 requesting that I ship my vehicle on those days. I should not have to compromise on my "earliest availabile date", especially when I put my deposit/request in on 3/4/2010.

2. I compromised to ship my car 5/4 instead of 5/5 AND agreed to pay an additional $25 to "guarantee" my car would be picked up

3. Jozf Auto transport would not deliver to the address i requested. instead I had to pay $40 cab fair and get my vehicle shipped to a second location

4. Jozf Auto Transport Verbally assured me that my vehicle would arrive no later than 2pm at my secondary location. the vehicle was not delivered until 4:40pm on 5/13/10. when the vehicle arrived it was so filthy I could not look outside the windshield. I had to pay to have the thick-oily substance and dirt on my car taken off

5. 5/14/10 I drove my vehicle for the first time, noticed 'rattling" noises in my undercarriage. upon inspection, the exhaust pipe is mangled and scrapped up; it was damaged during transport.
*prior to transporting my vehicle, I had a mechanic perform a full diagnostic/inspection on my vehicle and the exhaust was fully intact

6. I contacted D.A.T (Holly was the rep) and D.A.T. does not take responsibility for damages. instead they emailed me Jozf's auto transport's info and told me I had to handle it myself

7. After contacting jozf auto transport on 5/14/10 (4:30pm) they deny damages and dont want to claim responsibility.

8. I asked for the customer service rep (first name Art) info and insurance carrier's info and they would not give me that information.

Damages to the exhaust are roughly $250 including parts and labor.

***I am waiting to get the issue resolved. I feel lied to and mistreated as a client.
Shipment Details
Origin State:
Florida
Pickup:
Early
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3848515
Quote or Order Cost:
$880

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 5/15/2010 11:56:00 PM
Matt........ I would like to apologize you experienced difficulties with your transport. Florida to California 1. You placed your order on April 1. 2. You stated May 2 was the first date your vehicle was available for pick up.. and you could not accept delivery until May 13 3. May 3 we informed you we had a carrier assigned for estimated pick up May 4 and estimated delivery on May 13 . 4. You released your vehicle to our carrier the morning of May 4 5. On May 14 you phoned our office reporting damage to your vehicle and Holly immediately gave you the carrier's insurance information.. Our Terms and Conditions are posted numerous times for our customers to view, i.e., on our website, in our original quote and again in our order confirmation which are both emailed to you. On occasion a carrier will request additional money for transport, we place a call to our customer with this request and it is up to our customer to accept or decline. This industry can understandably offer no guarantees......... our carriers can only give us their estimated dates of pick up and delivery and we promptly relay them to our customers. Respectfully, please review our Terms and Conditions that apply to your issues. #4 If driver of carrier transporting the vehicle(s) feels he cannot maneuver or operate his truck at a destination location or neighborhood, it is the responsibility of the client or client^s agent to meet the driver for safe delivery of vehicle(s)at a location close to the clients home. #6 Client agrees and understands that the carrier will route vehicles from origin to destination by routes within their own discretion and does not agree to any specified routing by client. #7 DAT does not agree to transport the vehicle on any particular motor carrier, nor in time for any particular event unless client agrees in writing to the extra cost involved with guaranteed pick-up or delivery times. DAT will not be responsible for any loss or damage created by an unavoidable delay. DAT provides you with an estimated pick up and estimated arrival date of your vehicle(s). However the carrier transporting the vehicle(s) is subject to delays due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding delivery times and dates. DAT and the carrier will not be held responsible for car rental fees or any accommodation fees. #12 Signing the Bill of Lading at destination, without notation of damage, will be evidence of satisfactory delivery of vehicle. Under no circumstances can client make a claim if no damages were noted at delivery. Client or client^s agent is highly encouraged to check your vehicle(s) over very carefully before you sign the Bill of Lading. Matt, if I can further assist you please let me know and again I deeply apologize you were unhappy with the transport. Malia/Sales Manager/360-834-6013