Tara

Scott Strait Submitted this review about Domestic Auto Transport
Review made Live: 11/26/2009 12:21:00 AM
Thanks for an overall easy shipment. Would have appreciated a more detailed explanation of how the shipping process worked. Felt I was low-balled intitially on price and fed a phoney explanation after a $155 price increase. My explantion of the vehicles' operating condition was clear and even described exactly by your company in your shipping quote to me. There should be NO reason to rasie the rate after a "QUOTE" is provided.
Other than the financial end, communication was excellent and the shipper was very professional.

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 11/27/2009 4:13:00 PM
Hi Scott! Thanks for the review! But first of all, I did not raise your price EVER $155! I'm sorry, but you must be mistaken me with someone else... I have everything noted in your order and its a system that once you put in a note you can't take it out. So I know it is correct! - What actually happened is I quoted you $904 total, which is in that email you talk about, feel free to look at it...you are right about that, but then I offered to start a little lower for you, just to see if a driver would take it for a little less..to try and save you some money. So, we tried it at $825. I couldnt get a driver scheduled at $825 so we bumped up the price up a little at a time... like you agreed to do the first time I ever talked to you. I was trying to help you and save money... not be dishonest! We ended up getting a driver at $900 total anyway. That's how it went. I explain this strategy to all my clients and I ALWAYS explain the industry and how it works! I also lowered my deposit, which is my broker fee, for you as a courtesy because the driver wanted a little more and instead of charging you $925 and telling you I was off by $25, I ate that amount for you because I care... I do not know why you wish to portray me as something I am not! Also, a quote is just that. A "quote". Not a guaranteed price... But whatever I can do to help my clients out is what I will do! I truly care and you never mentioned this concern of yours to me at all btw... Either way, Thank You for the 5 stars... I was there for you always and always honest! Thanks Scott! Have a great day! =)