Vehicle Damage

James Borkowski Submitted this review about Direct Express Auto Transport
Review made Live: 10/22/2009 11:56:00 PM
The car was picked up at McCann Cadillac in Fife, Wash by Igor's Trucking. When it arrived in MD both rear inside door panels were cut causing approx $5500 damage to the vehicle. The Dealer states there was no damage when the vehicle was picked up by the trucker. I have filed a claim against the trucker's insurance.

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 10/23/2009 12:26:00 PM
Our outstanding record speaks for itself. There is no exterior damage to Mr. Borkowskis vehicle. He chooses to believe the dealer that the car they sold him did not have interior damage. And even though most dealers take digital photos of the interiors of the cars they are selling, they are not producing any photos to prove it. So Mr. Borkowski chooses to blame the truck driver who would have had to cause two separate places of damage inside the car - an unlikely scenario. There is a very high probability that Mr. Borkowski is being taken for a ride by the dealer. Gee, would a car salesman do that? The more logical conclusion is that the dealer knew of the damage inside the car and did not tell the customer because they wanted to make a sale. Absent photos to the contrary, that is what we believe. In fact, the dealer Mr. Borkowski used was sued by over 70 customers for similar situations. See here quoting from an October 8, 2008 article on california-lemon-law-blog.com/unfair_deceptive_business_prac/: Lemon Law Resale Law Violated by Used Car Dealer Fife, Washington Dealer Violates Lemon Law Resale Rules McCann Motors, a used car dealer based in Washington State, was recently dinged by the WA Attorney Generals Office for selling Hummers and Escalades to over six dozen customers in a violation of rules regarding lemon law disclosures. The dealership originally purchased the vehicles under a California Lemon Buyback Law. However, through deceptive business practices, McCann Motors failed to notify buyers of potential defects or to provide disclosure notifications. A settlement was reached in which the dealership paid out approximately $12,000 to cover the costs and fees associated with the customers suit. Doug Walsh, a consumer protection advocate, went on record saying that the people who bought these used Cadillac Escalades and Hummers probably paid significantly more for their used vehicles than they would have, had they been allowed to review the Lemon Law disclosures.