Terrible

Erica Submitted this review about Book EZ
Review made Live: 6/7/2022 6:11:00 PM
My car was transported across the country and conveniently arrived at my place at 1AM in the morning with 2 flat tires and one with a gash. All of the sudden it's no one is in charge and knows what happened to my tires. No one is in charge and there are multiple companies involved. It has been a nightmare dealing with this company from pickup to delivery. This is the most unprofessional experience I've ever had with any company.

Company Response
Jeff Reznik from Book EZ Submitted this response.
Response Date: 6/14/2022 5:39:00 PM
This review does not accurately recount the events of your transport. It was picked up and dropped off in the same condition, verified by photos and your signature on the Bill of Lading. The car drove off the truck with no issues, and it was not until two days later that you called to say you had gotten two flat tires. Had it occurred in transit, it would have been noticed and documented with a claim filed immediately. Our communication throughout the entire process was transparent and diligent from pick up to delivery.