Review Report Review
No Credibility

Wayne Holland Submitted this review about Best Direct Shipping
Review made Live: 5/12/2017 1:41:00 PM
Below is a timeline regarding shipment of my Toyota Tacoma truck. Best Direct failed to find a hauler for my vehicle and I had to fly back to Ohio and drive the truck out here myself. I have been attempting to get my $275.00 deposit returned, to no avail. The following is the timeline and information I am sending to the Better Business Bureau as this was not an example of good customer service and I am still looking for the return of my money:

March 20 - I found out Master Pro could not honor its commitment to ship my truck and John from Best Direct contacted me to see if I still needed assistance. He stated he could arrange to pick-up the truck within 48 hours. I received a quote and signed the contract, on the assumption I was getting good information from John. Communications then started coming from Jim Powers of Best Direct.

March 24 - I sent an e-mail to Jim indicating the truck was still not picked up. By this time I was already in Nevada and needed the vehicle.

March 27 - sent an e-mail indicated still no pick-up or response to my earlier e-mails. Later that day I did receive a note from Jim indicating pick-up would be either March 30 or 31

March 30 - sent an e-mail indicating no pick-up or contact

April 1 - sent an e-mail indicating no pick-up or contact. Received a note later in the day from Jim saying I should have an answer by April 2

April 3 - sent an e-mail indicating no pick-up or contact

April 5 - sent an e-mail indicating no pick-up or contact

April 7 - sent an e-mail requesting cancellation of the contract and return of my deposit. Jim contacted me later and said dispatch would reach me with pick-up info. They did and said a driver would be available either April 8 or 9

April 10 - sent an e-mail indicating no pick-up or contact. Jim responded again saying Dispatch will get back with me.

April 11 - sent an e-mail indicating no pick-up or contact and another request for the return of my deposit.

April 12 - sent an e-mail indicating no pick-up or contact and another request for the return of my deposit.

April 15 - Jim sent a note saying he was referring my request to customer service

April 20 - sent an e-mail indicating still not response to my request

April 25 - received a note from Jim again indicating customer service would respond back to me

April 28 - sent an e-mail indicating still not response to my request

May 2 - sent an e-mail indicating still not response to my request

May 5 - sent an e-mail indicating still not response to my request

I have tried to work with Best Direct as I am aware you are dependent upon where truckers are hauling. However, that does not excuse the company from keep contact with their customers and providing updated and accurate information. I needed my truck here in Nevada and had a friend trying to watch it for me while it sat in Ohio. As I stated earlier, the only way I could be sure of getting it back here was to fly back and pick it up myself. I sincerely hope to hear a response from you and to receive my deposit, in full.
Shipment Details
Origin State:
Ohio
Pickup:
Never
Destination State:
Nevada
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote ID 15655
Quote or Order Cost:
$1275