Reliability of Quote

Arthur Goldmacher Submitted this review about AutoStar Transport Express
Review made Live: 11/7/2014 8:39:00 PM
The quote provided in September for an October 29 pickup was changed on the pickup date stating that the available drivers could no longer work for the quoted rate.
I accepted the increase and the service provided was excellent.
In future it would be better if the quote stated was noted " subject to conditions at the time of pickup."

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 11/12/2014 8:42:00 AM
From Sheyla 888-802-8250 ext 2236. Thank you for the great review Arthur! The change in price was not because “the available drivers could no longer work for the quoted rate,” but rather because you called the same day you needed the vehicle transported. I explained that there were more than 40 vehicles looking to get moved on that route, as it was snow bird season. We discussed offering the drivers some incentive to pick up the vehicle ASAP and you did agree to this. The money went directly to the driver and our fee remained the same! Luckily, it worked and we got the vehicle dispatched that same day! If you should ever need a vehicle transported again, please call me in advance and we will get you the best deal possible! It was a pleasure to work with you! You can always reach me on my direct line or at sheyla.gonzalez@autostartransport.com