OK, normally we would like to thank our customers for their feedback that would help us to improve our services, but for some people there is no hope in pleasing, and no way to take anything positive from their review. Customer was informed by the carrier the entire time that there were delays due to icy conditions on the highways. HOW DOES THE CUSTOMER EXPECT CARRIERS TO IGNORE ICY CONDITONS?? Does the customer really think the carrier should risk his life driving in icy conditions just because he wants his car picked up?? The car has been picked up and will be delivered with only a minimal amount of delay. We were able to locate and dispatch to a carrier well within the contracted dates, and well within the normal pickup times. Sorry, we can't control the weather.