Review Report Review
Good Compnay but needs to refine cutomer interactions

aj Submitted this review about Auto Transport 123
Review made Live: 12/9/2016 12:21:00 AM
Not bad overall but they need to practice professional customer care and how to handle complaints
Primary contact was nice at first but quickly became confrontational when I complained about delays. She referred me to Tiara who was quick tempered and inconsistent during the conversation.
Finally I got a call from Janine the supervisor.
She saved the day and diligently got me a driver instantly and gave me a discount. She was determined to resolve the problem and find me a driver.
Thank you Janine.(5 stars for her)
Overall the company gave me a run around about cancellation fee and did not respond properly- but in their defense I can state this was during Thanksgiving week with all its normal chaos, so I can understand their difficulty but will not forgive they way they handled me until Janine came to the rescue. In hind sight, this being my first experience shipping a car, my own lack of knowledge contributed to the conflict with them. Also, I hope they will stop making customer sign the contract BEFORE the car is assigned to a driver. This gives customer more confidence and eliminates conflicts if there were delays. And I hope they will address customer care protocol and enhance it
At the end: I wish them all happy and blessed holidays.
And thank again Janine.
(PS: the dirt on the car is not their fault. Just from the trip, but I reported it as per choices given in this form)
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1279582-sw
Quote or Order Cost:
$825

Car Condition
  • Vehicle was dirty