Company Response Review Report Review
transport cars to guatemal

Kim Submitted this review about Auto Central Direct
Review made Live: 10/13/2010 6:45:00 PM
I wanted to transport 4 vehicles to Guatemala Michael gave me a contract for 4,700 3 weeks later after the vehicles were suppose to be delivered I could no longer reach Michael and was dealing with Brian and Erik which repeatedly hung up on me and told me I need to come up with another $400 in order to have my vehicles picked up for delivery. I informed them of my signed contract and they did not respect the contract. Needless to say I have reported them to the BBB we will see what comes off this oh and I already made them a deposit of $1000 to get things going. Lets see what happens with that money! BEWARE THIS COMPANY CAN NOT BE TRUSTED! Erik is suppose to be the OWNER, and he cant even back up his own contracts!!!!!
Shipment Details
Origin State:
Maryland
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Erik
Quote or Order Cost:
$4700

Company Response
Yarin from Auto Central Direct Submitted this response.
Response Date: 10/13/2010 8:29:00 PM
The customer received a quote, not a guaranteed signed price. At this time where there is a lot of cars coming down from the New Your area to Florida, the carriers are requesting much more to move the cars because they have so many cars to choose from. If the customer can show us that that price was Guaranteed and signed for then she will be able to prove her point. The person who originally took her order does not work for the company, there for she was speaking with our customer service manager Brian, and the owner Erik. Just because we take car of our customers and even the owner gets involved to resolve any problems. Also the company is adding $200 to the customers transport out of the companies side .