Don't Even Bother

Jack Submitted this review about Angelic Transport
Review made Live: 1/26/2013 8:28:00 AM
Needed my car shipped from AL to NY. Paid a deposit for the service with Sher McDonald, but the location of pickup kept changing. Eventually, another family member would have had to drive 4 hours one way to drop off my vehicle. Once the service was booked (and money paid) Sher pretty much told me to deal with the shipping company directly. What was the point of paying Sher in the first place? Eventually I had to cancel because of such poor customer service. I was able to book with another broker the same day, and have my vehicle picked up and dropped off exactly where I wanted it. The worst part? I had to fight with Sher to get my deposit back and file a claim with my bank before she would refund (part) of my money. Don't waste your time or your money, use anybody else.

Company Response
Sher McDonald from Angelic Transport Submitted this response.
Response Date: 5/3/2014 11:02:00 AM
In response to this review. I remember Jack. He call me for a rate. In giving Jack a rate. I told him that where he is located. It is several miles from the interstate. If a driver would consider driving several miles off the interstate. It would more costly. Jack said he would meet the driver. When driver called. He asked for someone to come and pick up his vehicle. The driver didn't want to driver several miles off the interstate. Jack was upset. He wanted his deposit back. I told him usually I don't refund the deposit. If the truck has been dispatched. This statement is on my website in my in terms and conditions. If a customer doesn't cancel with me. Before I dispatch a truck. Then the deposit is not refundable. But in this case I refunded his money back to Jack, I apologize to Jack. This review is a surprise to me. Regards, Sher McDonald Angelic Transport President