It is always unfortunate when a customer is unhappy with our service. Even though we have successfully arranged for the shipment of the vehicle, the customer has refused payment. The shipment went well except when the vehicle was inspected after the bill of lading was signed, the customer found damage which she believes was not there when the vehicle was picked up. After inspecting the bill of lading it was determined that the damage was indicated. The customer was not willing to obtain a statement from the person who signed for the vehicle on her behalf at the point of pickup for personal reasons. This made it very difficult for us to assist. Unfortunately it is impossible to accept any claim that cannot be supported in any way for settlement. The AFTA Plan has helped many of our customers when carriers' insurance failed to pay. But that can only be done if the minimum requirements for a claim are met. It is important that bill of ladings (inspection sheets) are carefully completed and signed by the customer or a reliable representative at the time of pickup and delivery. We will still do whatever we can to assist this customer in resolving this incident wherever possible, in spite of the negative review and her refusal to pay for a service completed.