Hawaii to Maryland... NO PROBLEMS
John
Submitted this review about
AmeriFreight Car Shipping
Review made Live: 6/19/2010 10:57:00 AM
Originally, I tried using Matson to coordinate transportation for a car from HI to MD. After getting Matson's quote for the overland portion, there was no way I would use Matson for coordinating the overland portion. They said I could use a third party transport company and recommended using transportreviews.com. After doing some searching on transportreviews, Amerifreight was picked due to some reviews for transporting coast-to-coast. The only thing I didn't fully understand was that Amerifreight is just a broker (this was my first time booking an auto transporter). In the end, Amerfreight booked the transportation with Ace Auto Trans. Due to the uncertainty of space-available transport, I selected their priority/preferred rate for an additional $100. Amerifreight's quotes were in-line with the other company quotes, even after the preferred rate! In the end, I had to pay a deposit (on credit card, not charged until after delivery) and COD (cash or cashier's check) upon delivery. Absolutely NO PROBLEMS with delivery. I would have preferred to pay for the entire ground piece of the transportation with Amerifreight on credit card, not just the deposit.
The entire Amerifreight administrative process was timely, polite, and very accessible on the phone. However, the entire process wasn't on the internet. A contract had to be printed and signed, then faxed/scanned back to Amerifreight. A suggestion for Amerifreight is to totally complete all processes with the customer online, including an electronic signature vs fax/scan documents. Also, I suggest to Amerifreight offer a full-payment option with credit card, including deposit and transport piece.
I would use Amerifreight again.
Company Response
AmeriFreight from
AmeriFreight Car Shipping Submitted this response.
Response Date: 6/23/2010 5:16:00 PM
This person's order was handled by our Shipping Agent, Aaron- direct line 678-552-4079
