I hope this message finds you well. I wanted to personally reach out to confirm that we have processed a refund of $165 to you. As a reputable company, we strive to ensure the satisfaction of all our valued customers, and your continued support means a great deal to us. We understand that exceptional service goes beyond just fulfilling our obligations, which is why we made the decision to provide this additional refund as a token of appreciation for your patronage and loyalty. It's customers like you who make our work truly rewarding. Thank you once again for choosing us, and please don't hesitate to reach out if there's anything else we can assist you with. We're here to help!