Easter Weekend 2013

Hollis K Submitted this review about Alpine Transport Inc.
Review made Live: 4/4/2013 10:04:00 PM
I orginally got a quote from Dave February 26, 2013 for a pick up date of Friday March 29, 2013. At first I refused his services by going with State 2 State Autotransport out of Florida. This was because I wanted to save $200.00 for transporting my vehicles, what a mistake that was. Dave told me they would low ball me and won't find a driver to assist with my transport and I didn't believe him. I told him if it did he would be the first person I call. So I get a call from State 2 State thursday March 28th and they wanted to confirm the order for Friday March 29th pick up, they just needed the driver to confirm. So I waited and waited, until Saturday morning still no confirmation. At this time I was livid because I had a flight to catch by Saturday afternoon for Houston. Sure enough I called him Saturday afternoon, the day before Easter. He scrambled and found a driver to pickup my vehicles on Monday evening. Dave got me in touch with the driver and had the cars delivered by Thursday afternoon. Dave went above and beyond to help me get my vehicles to Texas even if I refused to use his services before. I highly recommend using Alpine for all future auto transports. He is dependable and followed through every step of the way.

Hollis K

Company Response
Mike Feuerhelm from Alpine Transport Inc. Submitted this response.
Response Date: 4/5/2013 6:26:00 PM
Hollis, Thanks for taking the time out to leave a great review! I know you have a lot going on moving your family half way across the country into a new house. As you stated this review was very important to you because you wanted other people to not make the unfortunate mistake of believing in the too good to be true lowball pricing and promises. Companies like State 2 State do the same thing thousands of times a day that happen to you. Their approach is to give an unrealistic price to get you on the, hook, than when they knowingly can't do it for that price they call you back for the, upsell. I explained to you upfront that's what was going on and what it would take to realisticly move your Lexus and Mitsubishi, I always do and that's how you become successful in this business or any other. So when you called me Easter weekend the day before your flight I was able to honor the price I gave you over a month before, because I was honest. Even though I was out of town myself for Easter, I simply made some phone calls and put your 2 vehicles on the next truck leaving. Thanks again for telling your story. Please call anytime if you ever need anything in the future as you know I'm always available, including holidays! Thanks, Dave Ofc: 712-775-2151, Cell: 712-210-4019, dave_alpinetransport@yahoo.com