Company Response Review Report Review
Excellent and Professional Service!

Nancy Submitted this review about Alpine Transport Inc.
Review made Live: 6/23/2012 6:24:00 PM
Alpine is a great company to go with! I needed to have my car transported from a not very populated area of Wisconsin to Orange County and knew that it was not a popular route. Before working with Dave from Alpine, I went with another company that quoted me about $300 less. After two weeks of not hearing back from them, I cancelled the order. It took another three weeks to get my deposit back from that company! I started to do research and came across the excellent reviews for Alpine.

Alpine will NOT require a deposit until your car has been booked on a carrier. Dave was very responsive to my emails and calls and, more importantly, realistic as to the cost and length of time the process would take. My initial contact with Dave was on a Friday afternoon and I got a call on Monday morning saying that a carrier was available to transport my car! Amazing work by Dave!

I highly recommend Alpine and would definitely give Dave another call if I needed to have my car shipped anywhere.
Shipment Details
Origin State:
Wisconsin
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
19520
Quote or Order Cost:
$1100

Company Response
Mike Feuerhelm from Alpine Transport Inc. Submitted this response.
Response Date: 6/25/2012 4:25:00 PM
Nancy, Thank you so much for taking the time to post such a positive review. Yes, there is also a big reason we don't take a deposit unless the car is actually picked up. We want you the customer to feel as comfortable as we can. The problem is. Some people that can't be completely honest with people take a deposit and make people think they have someone. In all reality, they just want to take the money and run. Its situations like that. No one wants to deal with anyone other than the carrier. At the end of the day, the car will always get shipped on a truck. You in still that trust in the people that you are dealing with to make the right decisisions and be %110 honest about what they are doing. That is why we do not compete with price as much as service. At the end of the day. "YOU CAN ONLY AFFORD TO PROVIDE SUCH A GOOD SERVICE."This situation is exactly why we compete with service and not price. In this business, you can NOT compete with price. It always comes down to a price to what it is going to take to move a vehicle and it will never be the cheapest price. If it is, you always get what you pay for. My favorite pitch from the past 13 years of being in this business. "WE CAN DO IT FOR FREE. BUT WE MAY NEVER GET IT PICKED UP." Anyway, have a great summer and thank you for coming back to us. We certainly appreciate the business.-mike Dave 712-210-4019 http://alpinetransportinc.com/transport-quote.html