Company Response Review Report Review
Screwed up address

NT Submitted this review about Allegiant Auto Logistics
Review made Live: 11/18/2016 10:05:00 PM
They pulled address themselves based on lot number and messed up city and state. I'm admitting I missed that error on the contract, so they got me on the hook with a "choice" between enormous cancellation fee and increased payment for urgent pickup. I have chosen the 2nd and they were extremely unwilling to cut their broker fee from 250 to regular 150, so a driver could get more. The driver was great and everything happened on time. So lesson learned, read every word of their contract and NEVER trust a broker (they may also nickle and dime you with other fees).
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
37637
Quote or Order Cost:
$710

Company Response
Allegiant from Allegiant Auto Logistics Submitted this response.
Response Date: 11/18/2016 6:02:00 PM
Unfortunately we disagree with this review. We are upfront from the very beginning about all of our policies. Late cancellations and exclusivity is not something we hide from our customers. Cancellations must be made within 72 hours. Exclusivity is important in order for our carrier to avoid wasting time and resources for a non existent customer. These rules are understandable. They exist to protect all parties. Thank you for considering AAL.