I searched around for the best quote to ship my Van from CA to SC and received an email and call from (Broker) BRAD TAYLOR **ALL STAR DIRECT AUTO** stating that he was offering a 2013 end of the Year Special for the low cost of $799.00. He then asked that I pay a deposit of $299.00. I then went to Brad's All Star Auto Transporters website and clicked on (About Us) It read "All Star Direct Auto Shippers prides itself on excellent service. We don't play games. No Hidden Fees" This advertisement is totally FALSE. on Brad's Home page it clearly states that All Star have built their reputation around safe delivery, honest prices, true courteous sales and service support. This statement again is very FALSE!! I gave Brad the $299.00 deposit and a month later I called to verify that we were still on with a late January pickup? He acted as if it were the fist time he had heard of my expected pickup date. He then called me back" ranting and raving that the weather was bad on the east coast and that no driver wanted to Kill themselves transporting my van." About 3 days later he called and left a message stating that he had found a driver and that I must call him back ASAP. I was very excited when I received his call, however he then stated that when I received my car via the carrier, I must give him the remainder of the money owed which would be $799.00. He responded by saying the driver went up on the price. What he had done was give me a quote prior to finding a carrier. When he should have found a carrier prior to giving me a quote. I responded by saying " Oh you mean $500.00 because I had already given him $299.00. I then went on to say that I was a single mother and could not pay an additional $300.00 since it had already cost me $3500.00 to ship my furniture. Brad then responded by saying " I don't give a dam if your a single mother" I then told him that his services would no longer be needed because he was a rude unscrupulous liar and that I wanted my deposit back. He yelled you will not be getting it back and hung the phone up. I called back and he yelled and hung up again. Brad had given me access to a secure link to view my original quote which was http://www.jtracker.com/external/view/quote?, however he had the ability to go back in and increase the quote from $799.00 to $1099 post our latest conversation. I then had Wells Fargo reverse the charges. However a month later post my relocation when my funds were quite limited the $299.00 again was taken from my account. Brad Taylor had informed the Bank (VISA) that my security deposit was NON- Refundable. I then made another attempt to speak with Brad, and as soon as I told him who I was he hung the phone up on me. I called him again and he just let my call go to his voicemail. I try to live my life by doing the right thing, so I must say the way that Brad Taylor **All Star Auto Transporters treated me was very hurtful. What Brad Taylor does not realize is that he should never mess with " A CHILD OF GOD" BRAD TAYLOR will get everything that HE SO DESERVES!!!
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
South Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
124584-Ql
Quote or Order Cost:
$799
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