Review Report Review
Poor communication after you pay

BG Submitted this review about All Day Auto Transport
Review made Live: 11/16/2011 1:35:00 PM
Check them out at the Better Business Bureau before dealing with them! I contacted this company in early Oct. to have my car shipped from northern IL to Portland, OR. I signed an agreement for a specified payment amount and a date of 10/31/11 vehicle pickup. The company never picked up the car and failed to return my calls or emails. After days of calling them, I finally got in touch and they denied that they were supposed to pick up the car on the specified date even though they had told both me and my family member that they would be there to pick up the car. They were extremely rude and then they proceeded to tell me they could do it the following week for an increased fee of $200. They are not upfront that the price you sign on your agreement is for is just an "estimate." They assured me this was what it would cost. I called the company back and again for days they never responded to my calls or emails. I finally sent an email to the company saying that I would need to cancel since they would not return my calls. They immediately called me back at that point and told me that if I canceled then I would lose my deposit. They also stated that once I agreed to have a shipper dispatched, that also voided my contract. I did not agree to have the shipper dispatched for my car then I and told them I would call back on 11/14/11. Without my consent, they dispatched a car shipper for my car anyway which makes me unable to receive my deposit back. This company needs to be investigated for their unfair business practices and failure to be honest with customers. They seem to honor only parts of the contract that ensure that one will not receive their deposit back if they decide to use another shipper. They also fail to communicate with customers once they receive your initial deposit. I would like warn other people to be cautious if they decide to do business with this company. Visit the Better Business Bureau and read how many complaints they have.
Shipment Details
Origin State:
Illinois
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
101911-HG
Quote or Order Cost:
$888